Google’s virtual ‘Genius Bar’ will now answer your queries on Play Store

The Google Play store for devices like Nexus phones and tablets now has a new option to begin a video chat with a salesperson

The part of the Google Play store which is dealing with devices like the Nexus smartphones and the tablets now comes with a new option which allows visitors to the site to start off a video chat with a salesperson who will be able to answer all the queries you might have regarding Chromebooks, Android Wear, or for that matter any other devices which Google sells directly from the site.

The new video service has been built from Google’s video lesson platform Helpouts and is called Google Device Experts but the assistants are not available for tech support. Employees who have been involved on this new service have revealed that it was in the testing phase since November and it is only now that it has been spotted. This is what a Google spokesperson had to say about the service

“We’re in a limited trial of an experimental support feature and gathering feedback. We aren’t ready to share full plans yet.”

TechCrunch’s sources have given a hint towards Google having grand plans for the service. Another source familiar with the new project said that the company is “also planning to go into retail stores with a virtual help desk to enhance the shopping experience.”