According to the Lenovo, Superfish was installed for the ease of customers in order to assist them after checking the ad displayed while shopping using web browsers.
A number of Lenovo customers have complained recently regarding a hidden malware which brings up ads on any browser application resulting in slow processing speed of Lenovo machines. Consumers started complaining about an adware program called Superfish, which Lenovo has claimed was installed on selected consumer’s laptop. Lenovo has also mentioned in a statement that it has removed Superfish program from the new systems which haven’t hit the market yet, particularly the January 2015 stock.
In addition, Superfish has also taken the step to prevent the laptops from activating the Superfish program. Lenovo was bombarded with a plethora of complaintsduring a short duration of October 2014 till December 2014 related to Superfish adware. Lenovo has admitted the fact that the program was installed for the purpose to pitch additional products to consumers while they shop online during holiday season.
It is also reported that consumers did not provide a positive feedback upon finding out the real reason for Superfish installation. According to the company, Superfish was installed for the ease of customers in order to assist them after checking the ad displayed while shopping using web browsers. The adware of such nature are acknowledged as worst malwares and a number of programs are available for free in order to remove such malwares.
According to Surrey University Professor Alan Woodward, It is very disturbing and irritating to many consumers as the ads never stop popping up on the screen. Since the software has a tricky nature, it basically notices everything you do such as online shopping, and can be used to hack down consumer’s confidential financial data. Though Lenovo claims that it has taken all the adequate actions in order to find a positive solution for this complain, however, it is still unclear what action needs to be taken for the Lenovo machines which are already installed with Superfish malware.
Prof. Alan Woodward also mentioned that Lenovo needs to explain publicly regarding the whole issue, where the data was being saved and for what purpose it was used for. Lenovo and Superfish were among the most discussed topics on Twitter as well due to a number of issues related to adware.